Contact Us
At Jipoo.shop, we value your feedback and are here to assist you with any questions, concerns, or comments you may have. Whether you need help with an order, have a question about our products, or want to share your thoughts, our customer support team is ready to assist you.
How to Reach Us
Email:
For inquiries, support, or feedback, please reach out to us via email at:
We aim to respond to all emails within 24-48 hours. Please provide as much detail as possible to help us assist you effectively.
Customer Support Hours:
Our customer support team is available during the following hours:
- Monday to Friday: 9:00 AM – 5:00 PM (Your Local Time)
- Saturday and Sunday: Closed
Frequently Asked Questions (FAQs)
Before reaching out, you may find the answer to your question in our FAQ section:
- How can I track my order?
- Once your order has shipped, you will receive a tracking number via email. You can use this number on our website to track your shipment.
- What is your return policy?
- We offer a flexible return policy. Please refer to our Return Policy page for more details.
- Do you offer international shipping?
- Yes, we offer international shipping to select countries. Please check our Shipping Information page for more details.
- How can I change or cancel my order?
- If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, changes may not be possible.
Feel free to send us a message or comment, and we’ll be happy to connect with you!
Feedback and Suggestions
Your feedback is important to us! If you have suggestions on how we can improve our products or services, please share them with us via email. We appreciate your input and strive to enhance your shopping experience.